Manager of Health Information Management, Patient Registration and Virtual Care

 Full-time

Position Overview:

Responsible for the operations and day to day flow of the Health Information Management, Patient Registration and Virtual Care Departments, strategic leadership, quality improvement, digital health, privacy, data governance, and patient experience.

Position Responsibilities:

Position Responsibilities:

• Data governance, Information stewardship, Health data quality, AI readiness and digital transformation, Privacy and Security awareness.
• Quality improvements and LEAN initiatives
• Performance metrics and KPI reporting
• Lead Health Information Management operations, ensuring accurate record processing, coding, chart completion, release of information, and data quality.
• Develop and oversee policies, compliance, operational performance, budgeting, staffing, and continuous improvement
• Oversee 24/7 Patient Registration services, ensuring accurate patient registration and demographic data through quality monitoring and audits.
• Lead process improvements and collaborate with clinical and operational teams to support efficient patient flow and service delivery.
• Oversee 24/7 physician locating, switchboard, and hospital communication services while ensuring operational readiness of emergency code, overhead paging, and downtime communication processes
• Provide leadership, coaching, and performance management to staff; resolve employee and patient concerns; communicate organizational initiative; and ensure compliance with regulatory, education, and certification requirements.
• Adheres to Occupational Health & Safety responsibilities
• Promotes a culture of safety which encourages prevention, reduces errors and safeguards patients from harm
• Work is subject to broad functional policies and goals, i.e., given a wide degree of independence to achieve operational results provided activities meet operation policies and precedents
• Works in close partnership with Clinical Leadership, Medical Affairs, Decision Support and other administrative leaders to support high-quality data for patient care, reporting, and planning.
• External: Vendors, Ontario Health (OH), Ontario Health Teams (OHT), Telemedicine/OTN

• Must possess the ability to provide effective services to clients/patients in both English and French. Individuals who do not meet the language requirements of this post are invited to submit their résumé for future consideration.

Position Requirements:

Education:

1. Bachelor’s Degree or college Diploma in Health Information Management (CHIM)
2. Active membership in the Canadian Health Information Management Association (CHIMA) is mandatory
3. Participation in mandatory Continuing Professional Education (CPE) Program, as defined by the governing regulations, in order to continue to use their professional designation required. Maintains active CHIMA Membership (payment of annual dues) required.
   
   

Experience:

              I.   Customer Service Experience Required

            II.   Familiarity with coding standards (DAD, NACRS, OMHRS, RAI), and Microsoft Office tools

          III.   Knowledge of health information systems and privacy legislation

          IV.   Knowledge and experience working in Telemedicine considered an asset

Competencies:

              I.   Provides and fosters excellent customer service

            II.   Possess good judgement and ability to make independent decisions

          III.   Ability to use conflict resolution

          IV.   Strong commitment to quality and sustainability

            V.   Acts decisively

Other:

Knowledge of information management trends, CIHI standards, Accreditation Canada standards, and healthcare legislation (e.g., Personal Health Information Act (PHIPA), Public Hospitals Act, Excellent Care for All Act (ECFAA), Mental Health Act

• Bilingualism (French and English) would be considered an asset.

·         All TADH staff members must follow the COVID-19 vaccination series in accordance with the most up-to-date vaccine guidance provided by the Ontario Ministry of Health.

·         Starting salary of $62.17/hour; $121,231.50/year ranges to 69.89/hour; $136,285.50/year

Interested applicants must submit their résumé by Department of Human Resources, Timmins and District Hospital, 700 Ross Avenue East, Timmins, Ontario, P4N 8P2. Telephone (705) 267-6371; Fax (705) 360-6008; Attention: Janelle LaSalle, email jobs@tadh.com .

* In the spirit of equity and inclusion, lived experience including intersectionality as a racialized individual, a woman, a member of 2SLGBTQIA+ communities, or a Person with a Disability will be a large consideration in the selection process.

The Timmins and District Hospital recognize historical barriers experienced by Indigenous Peoples in the health care context. The hospital is committed to addressing these barriers by working to implement concerted Indigenous recruitment efforts to foster a diverse and inclusive environment. As such, we welcome applications from all qualified individuals self-identifying as Indigenous.  

Timmins and District Hospital will provide accommodations for applicants with disabilities during the recruitment process.

TADH is committed to fostering an inclusive, equitable, and accessible environment supporting diversity in our work environment to provide quality care where all feel valued, respected, and supported. TADH is dedicated to building a workforce reflective of the communities in which we live, serve, and encourage Indigenous people, visible minorities, and persons with disabilities to apply and self‑identify.

We thank all applicants for their response; however, only those selected for an interview will be contacted.

EXEMPLARY CARE TO NORTHERNERS

WORKING TOGETHER WITH OUR PARTNERS TO IMPROVE THE HEALTH OF NORTHERNERS