Appointment Coordinator

James Toyota is looking for a friendly, organized, and motivated Appointment Coordinator to join our team.

The Appointment Coordinator is a new position designed to play an important role in our dealership by helping customers schedule service appointments, answering questions, making reminder calls, and supporting the service department with daily communication and organization. This position is ideal for someone who enjoys working with people, can stay organized in a busy environment, and takes pride in providing excellent customer service.

Responsibilities

The Appointment Coordinator will be responsible for:

• Answering incoming phone calls and booking service appointments
• Contacting customers for appointment reminders, follow-ups, and maintenance recommendations
• Helping customers understand basic service needs and scheduling requirements
• Coordinating appointment availability with the service department
• Maintaining accurate customer and vehicle information in dealership systems
• Supporting service advisors with customer communication
• Providing a positive and professional first point of contact for customers
• Helping improve appointment flow, shop scheduling, and customer satisfaction

Qualifications

The ideal candidate will have:

• Strong communication and customer service skills
• A positive and professional attitude
• Good organizational skills and attention to detail
• Comfort using computers, phones, and scheduling systems
• The ability to multitask in a fast-paced environment
• Previous experience in customer service, administration, call centre work, or automotive service is an asset, but not required
• A willingness to learn and be part of a team

What We Offer

• Full-time employment
• Competitive compensation and benefits
• Training and development opportunities
• The opportunity to work with a trusted local dealership and the Toyota brand

How to Apply

Interested applicants are invited to submit their resume to employment@james.toyota.ca