Information Technology Support Worker
Temps plein • Timmins Région
The Canadian Mental Health Association - Cochrane-Timiskaming Branch (CMHA-CT) is a part of Canada’s longest standing mental health organization. CMHA-CT is a non-profit charitable organization committed to promoting the mental health of everyone and to supporting the resiliency and recovery of those who experience mental illness and addictions through community-based services. CMHA-CT also creates awareness and understanding of mental illness and addictions in our communities through advocacy, education and campaigns.
Reporting to the Manager of Information Technology Systems & Property, the Information Technology Support Worker (ITSW) serves as a technical expert for the support of IT systems including voice, video, and data. The ITSW is responsible for implementing, maintaining, configuring, trouble shooting, and problem-solving the Agency’s computer information and communication systems and the associated technological support requirements. The ITSW will also provide training to Agency staff on the application of applicable computer software and processes.
The ITSW will also ensure security is maintained and best practices are followed to reflect the agency’s growing needs and future direction.
. Technical degree or diploma in
information science, computer science, or equivalent combined with 3+ years of experience;
· Knowledge of IT principles, concepts, and methods;
· Strong familiarity with PC hardware, software, and peripherals;
· Experience in support of Microsoft products;
· Strong analytical, interpersonal, and communication skills;
· Ability to handle multiple projects and to work independently;
· Knowledge of networking technologies and IP addressing;
o Virtual technologies (VMware/Hyper-V);
o Computer deployment, network printers;
o Desktop/server support in a Windows environment;
o Terminal services and remote desktop servers;
o Windows servers 2012 and 2016, SQL servers, Office 365;
o Back-up solutions, i.e., DATTO;
o SonicWall, Firewall, WatchGuard security solutions;
o VOIP, IP-based phone systems, i.e., Avaya;
o Video conferencing systems;
o SOPHOS networking systems;
Access to a reliable vehicle and a
valid driver’s license;
Fluent in English; bilingualism would be an asset.
We welcome applications from candidates of all diverse backgrounds and look forward to welcoming you into our inclusive and respectful work environment.
This is a permanent full-time non-unionized
We offer a comprehensive compensation
program and the opportunity to work alongside a team of energetic and passionate
employees who are committed to improving the lives of those who rely on us for
Interested candidates should submit a cover letter and resume focused on personal achievements relevant to the position to email@example.com. Applications will be accepted up to April 23, 2021.
For more about
the Canadian Mental Health Association – Cochrane Timiskaming Branch and the
important work we do, visit us at
Please advise Human Resources if you will require accommodation in accordance with the Ontario Human Rights Code or the Accessibility for Ontarians with Disabilities Act in order to properly participate. We would be pleased to assist you.